Shipping policy

Processing time

Orders are quality-checked and packed within 24 hours of confirmation (excluding Sundays and public holidays). You'll receive a dispatch email once your order leaves our facility.

How we pack live plants

Soil is secured with breathable wrap, pots are cushioned against movement, and foliage is loosely wrapped in paper to prevent bruising. Each box includes airflow gaps so plants can breathe during transit, plus a care card for the specific plants inside.

Delivery timelines

• Metro cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune): 3-5 business days
• Tier-2 cities & towns: 5-7 business days
• Remote / hilly areas: 7-10 business days, subject to courier serviceability

Timelines run from dispatch date, not order date, and may extend during monsoon or extreme heat for the plants' safety.

Shipping charges

Orders above ₹999 ship free. Orders below that are charged a flat ₹79 at checkout, shown before you pay.

Cash on Delivery

COD is available on orders up to ₹5,000, with a handling fee of ₹49 added to the order total. COD isn't available for a small number of pin codes flagged by our courier partners.

Tracking your order

Once shipped, you'll get a tracking link by email and SMS. You can also look up any order anytime on our Track Order page using your order number and email address.

Delays

Occasionally, weather, courier network disruptions or regional restrictions can delay delivery beyond the estimated window. We proactively notify you of significant delays and you can always check status via tracking.

Undeliverable orders & RTO

If an order can't be delivered after multiple attempts (incorrect address, unreachable phone, or refusal at doorstep) it is returned to origin (RTO). Since plants can't be resold after transit back, RTO orders are not eligible for a refund of the plant value; shipping charges are also non-refundable in this case.

Restricted pin codes

A handful of pin codes are restricted by our courier partners for live plant shipments (mainly due to customs/quarantine rules in parts of the Northeast and certain island territories). If your pin code is restricted, this is flagged automatically at checkout before you pay.