Returns, replacements & refunds

48-hour replacement guarantee

If your plant arrives damaged, broken or dead, we'll replace it free of charge — no questions asked — as long as you raise a claim within 48 hours of delivery with clear unboxing photos or a short video showing the box and plant condition.

What's covered

• Snapped stems, crushed foliage or broken pots caused by transit
• Plants that arrive completely wilted, dried out or dead
• Wrong item or missing item from your order

What's normal (and not covered)

Some stress after a multi-day journey is expected and usually resolves within a week of settling in:

• Minor leaf drop or a few yellowing lower leaves
• Slight drooping that recovers after watering and rest
• Small variation in plant size, pot colour or leaf pattern from the listing photo

How to raise a claim

1. Unbox and inspect your plant within 48 hours of delivery.
2. Take clear photos/video of the box, packaging and the affected plant.
3. Message us on WhatsApp or email hello@luxeleaf.in with your order number, photos and a short description.
4. Our team reviews the claim, usually within 24-48 hours, and confirms your replacement or refund.

Refund method & timelines

Approved refunds are credited to your original payment method (or COD bank transfer) within 5-7 business days of approval. Replacements are dispatched within 24-48 hours of approval, subject to stock.

Cancellations

Orders can be cancelled free of charge before they're packed for shipment. Once an order has shipped, it can no longer be cancelled — you can instead use the damage guarantee if there's an issue with the delivered plant.

Damaged-on-arrival process

For anything visibly damaged in the outer packaging, please note it while accepting the delivery if possible, then follow the claim steps above regardless — a courier remark is helpful but not required.

Non-returnable items

Living plants cannot be returned once delivered in good condition, as they cannot be resold. Used soil, fertilisers and opened consumables are also non-returnable. Unused pots and accessories in original packaging can be returned within 7 days — contact us to arrange pickup.